Please take some time to review these Terms of Service as by booking a service it constitutes your acceptance of these terms and conditions. These Terms and Conditions are subject to change.
Definitions
- “Company” means Alfa Clean Pty Ltd, its successors and assigns or any person acting on behalf of and with the authority of Alfa Clean Pty Ltd.
- Client means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Client is a reference to each Client jointly and severally.
- Goods means all Goods or Services supplied by the Company to the Client at the Clients request from time to time (where the context so permits the terms Goods or Services shall be interchangeable for the other).
- Price means the Price payable for the Goods as agreed between the Seller and the Buyer in accordance with clause 2
Price and Payment
- The Price shall be as indicated on invoices provided by the Company to the Client in respect of the Goods/Services supplied.
- Time for payment for the Goods/Services is within 7 days (unless otherwise discussed & agreed upon) and will be stated on the invoice, quotation, or any other order forms.
- Unless otherwise stated the Price includes GST. In addition to the Price the Client must pay to the Company an amount equal to any GST the Company must pay for any supply by the Company under this or any other agreement for the sale of the Goods/Services. The Client must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Client pays the Price. In addition, the Client must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.
- The current payment methods for services will be by strictly Bank Transfer or Credit Card
- The prices are subject to change every 12 months & are currently subject to GST at 10%. Pricing will be reviewed on a yearly basis and if there is a price increase 30 days’ notice will be given
No Access
- If for any reason the Company are unable to gain access to the Clients property of where the work is to take place as a result of the Client not making reasonable arrangement for access i.e change of locks, change of keys: the following charges will apply – The Client will be charged 100% of the full rate of the service
Default & Consequences of Default
- Payment must be made within 7 days of receiving the invoice (unless otherwise discussed & agreed upon). Late fees will be charged at $15 every fortnight thereafter.
- If the Client owes the Company any money the Client shall indemnify the Company from and against all costs and disbursements incurred by the Company in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, the Company’s’ contract default fee, and bank dishonour fees).
- Further to any other rights or remedies the Company may have under this contract, if a Client has made payment to the Company by credit card, and the transaction is subsequently reversed, the Client shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by the Company under this clause 3 where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Clients obligations under this agreement.
Cancellation of Services (Regular & One-Offs)
- Cancellations made within 72 hours notice will incur no charges
- Cancellations made within 48 hours notice will result in a minimum call-out free of $150 plus GST.
- Cancellations made within 24 hours will be charged the full cost of the quoted clean that was agreed upon.
Termination of Regular Services
- The Client acknowledges that by deciding to terminate any regular service with the Company, the Client must give 4 (four) weeks’ notice. In the event that no notice is given, the Company will invoice the Client the remainder cleans owing.
General
- The failure by the Company to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect the Company’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
- These terms and conditions and any contract to which they apply shall be governed by the laws of the state in which the Company has its principal place of business, and are subject to the jurisdiction of the courts in that state.
- We will take reasonable care to ensure safety of its employees and sub/contractors and the property of the client during cleaning services. However, the Company shall not be held liable for any damages or losses incurred due to negligence or willful misconduct.
- We maintain appropriate liability insurance coverage and will provide proof of insurance upon request.
- Both parties agree to keep any confidential information shared during the course of the agreement confidential and not to disclose it to third parties without prior written consent.
- Any amendments to these terms and conditions must be made in writing and agreed upon by both parties.